SplitPoints Support
We're Here to Help
Welcome to SplitPoints Support.
We're committed to providing you with a seamless rewards and loyalty experience. Whether you need help with your account, rewards, merchant offers, or the app itself, our support team is here to assist you.
If you cannot find the answer you're looking for, please contact us using the details below.
Contact Support
Email: info@splitpoints.com
To help us resolve your request as quickly as possible, please include:
- Your registered email address or mobile number
- A brief description of the issue
- Relevant screenshots (if applicable)
- Your device model and operating system version (for technical issues)
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (IST)
We aim to respond to all enquiries within 1–2 business days.
Frequently Asked Questions
What is SplitPoints?
SplitPoints is a rewards and loyalty platform that allows customers to earn and redeem reward points across participating merchants, making everyday shopping more rewarding.
How do I create a SplitPoints account?
Download the SplitPoints app, register using your mobile number or email address, complete the verification process, and you're ready to start earning rewards.
How do I earn SplitPoints?
You earn SplitPoints by making eligible purchases with participating merchants. The number of points earned depends on the merchant's rewards program and any active promotional offers.
How can I redeem my SplitPoints?
Open the app, navigate to your Rewards or Wallet section, and select an available reward or offer. Follow the on-screen instructions to complete the redemption.
Why haven't my reward points been credited?
Reward points may take some time to be processed after a qualifying purchase. If your points are still missing after the expected processing period, please contact our support team with your purchase details.
I forgot my password or can't log in. What should I do?
Use the Forgot Password option (if available) or sign in using the OTP verification process. If you continue to experience issues, please contact our support team.
Can I transfer my SplitPoints to another user?
No. SplitPoints are linked to your account and are generally non-transferable unless explicitly stated as part of a promotional campaign.
How do I update my profile information?
You can update your personal information from the Profile or Account Settings section within the app.
How do I delete my SplitPoints account?
You can submit an account deletion request from within the app (if supported) or visit our Account Deletion page. Alternatively, email info@splitpoints.com with the subject "Account Deletion Request."
How can I contact SplitPoints Support?
You can reach our support team by emailing info@splitpoints.com. We strive to respond to all enquiries within 1–2 business days.
Account Deletion
If you wish to permanently delete your SplitPoints account and associated personal data, you may:
- Submit an account deletion request from within the SplitPoints app or email in the below Mai ID.
- Visit our dedicated Account Deletion page.
- Email info@splitpoints.com with the subject "Account Deletion Request."
Requests will be processed in accordance with our Privacy Policy and applicable laws.
Privacy & Legal
To learn more about how we collect, use, store, and protect your information, please review:
- Privacy Policy
- Terms of Service
Feedback & Suggestions
We're continuously improving SplitPoints to deliver a better rewards experience.
If you have ideas, feature requests, or suggestions, we'd love to hear from you.
Email: info@splitpoints.com
About SplitPoints
SplitPoints is a next-generation loyalty and rewards platform that connects customers and merchants through a unified rewards ecosystem. Users can earn and redeem reward points across participating businesses, while merchants benefit from increased customer engagement, retention, and loyalty.
Thank you for being a valued member of the SplitPoints community.
